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Returns Policy

Refund Policy
At Herbal Teas Australia, we want you to be happy with your purchase. In the unlikely event, one of our teas does not meet your expectations, you may return the tea, provided it is unopened and in its original condition, for a refund of the purchase price within 14 days from the date of purchase. (indicated by the date on your online order)
Please email us via our “Contact us” page or “orders@herbalteasaustralia.com” and include your order number and we will send you instructions on how to return the tea.
Please note: Please allow 2 weeks from the time we receive your return to allow the process of your refund. Only products purchased online from the Herbal Teas Australia website will be accepted for return. If you have purchased Herbal Tea Australia tea blends from another online store or retailer, please contact them directly.

Once your return is confirmed our returns address is:
Herbal Teas Australia
PO Box 33
Sale
Victoria 3850

Choosing the right tea for you.
If you are unsure which tea might be best for your health and wellbeing, go to the “Health conditions” page on the website to make it easy to make a selection.  If you have any questions about the teas, or for recommendations, please contact Herbal Teas Australia before placing your order.

Privacy policy:
At Herbal Teas Australia, we have a firm commitment to privacy.

We do not sell or trade lists with anyone

Our site’s contact forms require users to give us contact information (their name and email address and phone number). This contact information is used to contact the customer when necessary.

Our site uses an order form for customers to purchase products.

This contact information collects the customer’s contact information (their email address) and financial information (ie: credit card numbers). At no time is your payment information or any personal data transmitted to a third party for processing. All portions of the order fulfillment process are handled internally.